Terms & Conditions

When placing an order on our website you agree to the following terms and conditions.

You also agree to only receive the goods of what is listed on each product page and that we will only deliver within the postcodes and catchment areas listed on our site. The images shown on site a representative of what we offer, however product brands may vary due to stock changes and delivery times.

Allergies 

Unfortunately we are unable to cater to any allergies or intolerance's at this time. If you purchase a box, you do so at your own risk for any allergy implications. We do offer Vegan boxes for those who would like to avoid any animal based products.  

Delivery Policy

Delivery outside of stated catchment areas 

We are only able to deliver to the postcodes  we have listed on our site. When you place an order with us you agree to our T&C's in having delivery only within these areas. If you have mistakenly placed an order outside of our stated delivery areas, then please refer to our refund policy below. 

Non-Delivery

We try to do everything we can to make sure your breakfast is delivered, but sometimes mistakes happen and deliveries don't arrive. If we fail to deliver your order, we will send you a free replacement or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

 

Adverse weather conditions

During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), we may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

Force Majeure

BBOX BREAKFAST LIMITED shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond BBOX’s reasonable control.

Refund & Return Policy

Placing an order with the wrong delivery date

 

As a customer we appreciate that sometimes mistakes happen. If you happen to have ordered for the wrong date and would like to move another date, we are more than happy to do so for you, providing that the date of delivery is at least 24 hours away from time of contacting us about the issue.  If you have chosen the wrong date and once speaking with the team have not found a suitable replacement date then we are able to accommodate for a partial refund. 

The reason we are only able to provide a partial refund in this instance, is due to the us, the provider, being charged by the bank to cover the fee's of this refund. In this instance if the customer has placed an order for the wrong date, we are unable to cover and refund the cost of these fees incurred from third parties. The cost of the fees covered to issue this refund will be 1.3% of the total cost of the transaction plus a 30p flat rate charge. 

 

 

Placing an order when you live outside the stated delivery postcodes

 

We have done our best to sign post our website to ensure that customers are aware that we only deliver with particular postcodes within Leeds. We have dedicated page for 'where we deliver' and it is also signposted at the top of each page on our website in the banner. It is also stated on the checkout process. If you have ordered with us with the intention for delivery to be outside these catchment areas, we unfortunately will not be able to deliver to you. In this instance we will get in contact with you to discuss a refund. 

Due to the third party and banking costs endured by us, the provider, when you place an order we are only able to offer a partial refund in the instance it occurs that a customer places an order outside of our stated guidelines and delivery areas.  The customer will receive a partial refund to cover the third party costs endured by our business for the transaction they have placed. The cost of the fees covered to issue this refund will be 1.3% of the total cost of the transaction plus a 30p flat rate charge. 

Freshness

Our breakfasts are freshly baked and delivered, therefore we hold ourselves to the highest of standards . If the food we deliver to you does not seem fresh, please contact us at info@bboxofficial.com to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh food within 24 hours of the order arriving in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Damage

Our breakfasts created carefully and made to arrive in perfect condition, however, at times (and for reasons beyond our control) damage may occur in transit. Should this occur to a level that you deem unacceptable, please contact us at info@bboxofficial.com so that we can arrange a free replacement, or a refund. Please note that you will need to email us a photo of the damaged boxes within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Other Problems

If you should have any concerns with your breakfast, please email us at info@bboxofficial.com and let us know.

It is at our sole discretion to offer a refund for the issue that arises and if so, we will give you the choice of a free replacement, or a refund. Please note that you will need to email us a photo of the issue within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Returns

Due to all our breakfasts being perishable items, we are unable to offer returns for our breakfast boxes. If you feel that you should be offered a refund then please refer to the three sections above on how to deal with your particular matter and we may be able to offer you a refund or a replacement box at our discretion. 

Payments & Pricing Policy 

Payments

We accept American Express, Visa and MasterCard credit and debit cards. We do not currently offer Apple Pay or Paypal. You are also able to pay via contacting our customer service with an invoice. We do not accept cash, cheque or payment through social media.

Pricing

All prices are stated inclusive of any applicable VAT, unless otherwise stated.  All applicable delivery charges are set out explicitly in your order. We have full discretion is changing the prices set out on our website at any given time, however, once you have placed an order under no circumstance will you be charged any extra if the prices change within the same time frame.